Founder of Reina, A Trust Building Consultancy (United States)
Dennis Reina, Ph.D. founded with his wife Michelle Reina, Ph.D. a consulting firm that builds trust in organizations called Reina, A Trust Building Consultancy. Dennis and Michelle’s clients include AMEX, Ben & Jerry’s, Dartmouth Hitchcock Healthcare, Harvard University, Johnson & Johnson, Lincoln Financial Group, MillerCoors, Nokia, Toyota, Turner Broadcasting, Walt Disney World, and the United States Treasury Department. Dennis and Michelle have written two books, which have been published in multiple languages: “Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization” and “Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment, and Energy.” Their work has been written about in Bloomberg Businessweek, Harvard Management Update, The New York Times, The Wall Street Journal, Time magazine, and USA Today, and it has been featured on TV and radio networks, such as CNBC and CNN. They’ve received several awards, including the World HRD Congress Global Strategic Leadership Award. In the field of organizational trust, Dennis and Michelle are pioneers.
When they started consulting together in 1991, Dennis and Michelle’s practice focused on how to create self-directed work teams and fix broken change efforts. At the time, all the literature talked about how critical trust was in accomplishing those things, but none of the literature gave explicit instructions on how to build trust or how to help when trust had been severed. Dennis and Michelle began a comprehensive study of trust-building, and applied their learning in organizations to build trust-fueled cultures. A particularly satisfying part of their work is how clients integrate the trust-building concepts into all aspects of life. Says Michelle: “People tell us that, not only has the company culture transformed, but so have their relationships at home. They teach the trust concepts to their family, which deepens the relationships and ends up changing lives.